Keep pets, children, and regular traffic off the carpet for a period of 6 hours. Adults may use the carpet lightly immediately after cleaning by wearing socks or house slippers. Some carpets may still feel slightly damp for up to 18 hours depending on the carpet fiber type and soiling condition. This is normal and will not cause any problems. Please allow upholstery to completely dry before sitting on them.
The frequency of upholstery and floor cleaning will vary from one household to another, depending on the number of occupants and the level of usage. At a minimum, you should have them cleaned once a year. Some homeowners express their fears that once their floors or upholstery is cleaned, it will re-soil more quickly. This fear is a result of improper cleaning on the part of many floor care companies. Many of these companies, in an effort to cut costs and save time, will buy the least expensive floor care and cleaning solutions, won't provide the proper training for their technicians, and won’t offer a separate rinse step in order to remove detergent residue. If detergent is left, accelerated re-soiling will occur. The fact is that the best thing you can do for your floors and upholstery is to have them regularly cleaned by a qualified professional upholstery and floor care company.
All of our packages include moving the majority of furniture in the main living area that can be handled by 1 person (most companies will charge you extra for this service). Beds, dressers, and heavier furniture pieces are left in place. Additional charges will apply to move heavier furniture. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings.
Bio contaminants, volatile organic compounds, combustion products, asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides, allergens, grease and oil deposits, sand, soil, food particles, bacteria, and a host of other really gross stuff will make its way into your carpet or upholstery. Quite simply, your carpet and upholstery act like a sink. It collects and filters all of the above-mentioned contaminants. This collection and filtering process traps these contaminants within your carpet and upholstery, which in turn, cleans the air you breathe and allows you to live a healthier life. Hard surface floors may allow contaminants to "roam" throughout the indoor environment.
But like any other filter, your carpet and upholstery need to be cleaned on a regular basis or it will lose its filtering ability. If these contaminants are in your home, they could be contributing to your family's health and allergy problems. Dr. Michael Berry, Deputy Director of the Environmental Criteria and Assessment Office of the Environmental Protection Agency, stated, "Based on what I have learned from researchers working in the United States, Canada, and Western Europe, I have reached the conclusion that carpeting and fabrics that are not properly cleaned and maintained have the potential to cause a variety of health problems inside the building and home environment."
When a protective coating is applied to the carpet and upholstery fibers, it puts a protective barrier around each fiber. This protective barrier resists moisture. When you do have a spill, it gives you a window of time to get it cleaned up.
The other important way that this helps you is in the area of wear. Having this protective coating on your carpet and upholstery helps reduce the wear and abrasion caused by sand. This protects the carpet and upholstery from excessive matting and, in turn, will cause them to perform better.
We can remove any spot that is not a permanent stain. However, there are conditions where permanent staining is present. The following is a list of conditions which may or may not allow spots to be removed:
Yellowing – Yellowing can be as simple as neutralizing the spot or area by spraying a solution on it, or it can be impossible to remove. There are many unknown causes for yellowing. It is so common that we have several different products on our van just for yellowing.
Filtration Soiling – Filtration soiling is the black marks you see around the edges of your baseboards. Typically, we can get these lines to lighten, but seldom do they come all the way out. The particles in filtration soil are so fine and go all the way down the sides of the yarn and through the backing of the carpet. This makes it very difficult to remove.
Urine – When urine is fresh and has not been cleaned using an alkaline spotter, the chances are good. If the urine has been there for a long time, the chances are slim. However, urine will continue to deteriorate the carpet so it is extremely important to remove the urine deposits, even if the spot does not come out.
Vomit – Same as urine. (If red dye is present in dog or cat food, see red dye removal.)
Blood – If no hot water or alkaline cleaning products have been used, chances are good.
Rust – Chances for rust removal are excellent.
Red Dye – Red dye is almost impossible to remove unless conditions are exactly right. If the carpet is new, the chances are better. In many cases, the only way to remove red dye is with a heat transfer process, in which we apply a product to the spot, lay a wet cloth over it, and apply an iron to cause the spot to transfer to the towel. The spot is then rinsed thoroughly. This is a special procedure and due to the extra time it requires, we do charge extra for this.
Lipstick – Chances are good that we will be able to remove it with solvents. However, some lipstick may be in the red dye category, which gives it a slim chance for removal.
Furniture Stain – Almost impossible.
Soft Drinks – Usually not a problem.
Tea and Coffee – Tannin spots sometimes cause a permanent stain. Many times when coffee or tea is spilled, it is very hot. This can cause a stain to be set into the carpet.
Ketchup – If ketchup has red dye in it, it could leave a stain. But without red dye, it's not a problem.
Mustard – Mustard can be very difficult to remove.
Paint – If it is a fresh spill, the chances are much better. If it has already dried, chances are reduced.
Pet odor is a very common problem that could be much more complex than on the first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases, the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases, a urine neutralizer may be applied. In the most severe cases, replacement of the carpet padding, treatment of the underside of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor.
Regular Vacuuming – This is the most important thing you can do. Vacuuming removes the dry particle soil that is tracked in by you, your children, and your pets. If dry soil is left, the grit constantly wears like sandpaper. This eventually removes your stain resistant coating on the fibers, then permanently wears the fibers itself, dulling the color. This results in damage beyond repair, which ruins the beauty.
Prompt Clean-Up of Spills – The quicker you clean up spills, the easier they are to remove. Use clean white absorbent materials. Always blot up spills, and do not aggressively rub or brush.
Periodic Professional Cleaning – Professional cleaning is required to remove the deep-seated soil in your carpet that vacuuming does not reach. It also removes the oily soil from your carpet. Also, hot water extraction will refresh the texture of your carpet by resetting the twist of the carpet fibers. Periodic cleaning by a professional will also keep your carpet warranty valid.
We stand behind each job. If for any reason you are unhappy with our services, we encourage you to let us know. On occasion after cleaning, permanent stains and worn areas of your carpet will be more visible. If we feel that this is a possibility, we promise to discuss this with you before beginning our work.